Welcome to the online store of the Saint-Martin Tourist Office. By using this site, you agree to the following General Terms and Conditions of Sale. We encourage you to read them carefully.

Acceptance of the General Terms and Conditions of Sale

By placing an order on our online store, you fully accept these General Terms and Conditions of Sale.

Products and Availability

All products and services offered on our online store are subject to availability. In the event of a stock shortage, we will inform you as soon as possible.

Final Sale

All sales made through our online store are final. No returns or exchanges will be accepted, except in the case of a defective product

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Defective Products

If you notice a defect on a product, please contact us at: no-reply@st-martin.org. We will review your request and take appropriate action.

Activity Cancellations Due to Weather, Hurricane, or Force Majeure

If an activity is cancelled due to bad weather, a cyclone, or any other force majeure event, a full refund will be issued. We will notify you of the cancellation and process the refund as soon as possible.

Client Cancellations

If a reservation is cancelled by the client, no refund will be issued. However, you may request a credit note equal to the amount of the cancelled reservation. This credit can be used for a future purchase on our online store.

Payment Terms

Payments are made online via the secure payment methods offered on our site. Transactions are protected, and personal data is processed in accordance with our privacy policy.

Delivery

Delivery times vary depending on the products ordered and the delivery address. We make every effort to meet the estimated delivery times provided at the time of ordering.

Personal Data Protection

Your personal data is collected and processed in accordance with our privacy policy, available on our website.

Applicable Law

These General Terms and Conditions of Sale are governed by French law. In the event of a dispute, only French courts shall have jurisdiction.

For any questions or further information, feel free to contact us at no-reply@st-martin.org.

Thank you for your trust, and we hope you enjoy your purchases and activities in Saint-Martin.

General Terms and Conditions of Sale – Online Ticketing



Final Sale

All ticket sales are final and non-refundable. No refunds will be issued unless the event is completely cancelled.

Ticket Validity

Tickets are only valid for the event specified at the time of purchase. No exchanges will be allowed for a different date or event.

Loss or Theft

Event organizers are not responsible for lost or stolen tickets. It is the buyer’s responsibility to keep tickets in a safe place.

Event Changes

In the event of schedule, venue, or programming changes, ticket holders will be informed through the official communication channels of the event. No refunds will be issued in case of such changes.

Compliance with Rules

Ticket holders must comply with the event’s safety instructions and regulations. Organizers reserve the right to deny access to anyone who fails to comply, without issuing a refund.

Event Cancellation

In case of total cancellation of the event due to unforeseen circumstances or force majeure, organizers reserve the right to refund tickets, minus any applicable administrative fees.

Right to One’s Image

By attending the event, visitors authorize the organizers to use their image or voice for promotional purposes, unless otherwise notified in writing to the organizers.

By purchasing a ticket for the event, the buyer acknowledges having read, understood, and accepted these general terms and conditions of sale.